NR Windows Privacy Policy

Last updated: 19/11/25

1. Who we are
We are NR Windows Ltd, 28 High St, Bagillt, CH6 6HE.

Email: [email protected]

We act as the Data Controller for personal data collected via our website https://nrwindows.co.uk/ and through our business operations.

2. What personal data we collect
Depending on how you interact with us, we may collect:
• Your name, postal address, email address, and telephone number
• Information about your property or installation requirements
• Details provided when requesting a quote or survey
• Any information submitted through an enquiry form
• Website usage data such as IP address, browser type, and pages viewed (via cookies and analytics tools)

3. How we use your personal data
We process your personal data for the following purposes:
• To provide quotes, arrange surveys, and carry out installation or repair services
• To respond to enquiries and communicate with you
• To fulfil any contract we enter into with you
• To comply with legal and financial record-keeping obligations
• To improve our website and services based on anonymous analytics
• To send marketing communications if you have given consent or where we rely on legitimate interests
You can opt out of marketing at any time.

Lawful bases for processing include:
• Performance of a contract
• Legal obligation
• Legitimate interests
• Consent (where required)

4. Sharing your data
We do not sell your personal data. We may share it with trusted third parties such as:
• Sub-contractors or installers working on your project
• Accountants, insurers, and professional advisers
• Website hosting or IT service providers
All third parties must keep your data secure and use it only for the intended purpose.

5. International transfers
We do not routinely transfer personal data outside the UK. If this ever becomes necessary, appropriate safeguards will be applied.

6. Data retention
We retain personal data only for as long as required to fulfil the purpose it was collected for, including:
• Enquiries that do not progress may be held for a reasonable period
• Contract-related information may be retained for warranty, tax, or statutory purposes
Once data is no longer required, it will be securely deleted or anonymised.

7. Your rights
Under UK data protection law, you have the right to:
• Access the data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (in certain cases)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where consent is used)
• Raise a complaint with the ICO at ico.org.uk

8. How we protect your data
We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

9. Cookies and website tracking
Our website uses cookies to ensure it works correctly and to help us understand how visitors use it. Full details are set out in the Cookies Policy below.

10. Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.

11. Contact us
If you have questions about how we use your data, contact:
NR Windows Ltd
28 High St, Bagillt, CH6 6HE

[email protected]

Cookies Policy

1. What are cookies?
Cookies are small text files placed on your device when you visit our website. They help the site function properly, remember your preferences, and allow us to analyse website performance.

2. Types of cookies we use

Essential cookies
These allow the website to operate correctly. Without them, certain features such as navigation or forms may not work.

Performance and analytics cookies
These help us understand how visitors use the site. Analytics data is anonymous and used to improve layout, content, and functionality.

Functionality cookies
These remember choices you make (for example, form preferences) to improve your user experience.

Third-party cookies
Embedded content or tools (such as maps, videos, or analytics providers) may place their own cookies. We do not control these and recommend reviewing their separate policies.

3. Managing cookies
You can control or delete cookies through your browser settings. This includes blocking some or all cookies. If you choose to block cookies, parts of the site may not work properly.

For general guidance on cookie management, visit www.allaboutcookies.org

4. Consent for non-essential cookies
Where our site uses cookies that require consent, you’ll be asked to accept or decline them on your first visit. You may withdraw consent at any time through your browser.

5. Updates to this Cookies Policy
We may update this policy occasionally. Any updates will appear on this page with an updated “Last updated” date.

6. Contact
If you have questions about how we use cookies, contact:
NR Windows Ltd
28 High St, Bagillt, CH6 6HE

[email protected]